Lisa Ford has over 20 years of experience presenting to businesses, associations and government. She designs content personalized for each audience and the challenges they face. Her presentations focus on customer service, leadership, teamwork and change. Her most recent book is Exceptional Customer Service - Going Beyond Good Service to Exceed the Customer’s Expectations.
Her strategies will help you:
1. Create a focused team that lives a customer service first.
2. Improve the customer’s experience
3. Engage your customers to create positive word that being said.
4. Develop leadership strategies that encourage a customer within different culture.
5. Determine which of management's actions are hard to customers
6.Keep complaints about what was wrong about something that been done.
Lisa’s experience includes working with Pfizer, Viacom, Edward Jones, CSX, Kaiser Permanente, Morton’s of Chicago, Citgo, American Gas Association, American Diabetes Association, American Veterinary Medical Association, among dozens of other corporate and association clients. In 2002, Lisa was inducted into the Speakers Hall of Fame by the National Speakers Association.
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